Summary: btv169 collects only the personal data necessary to operate the platform, process transactions, verify identity, and comply with legal obligations. We do not sell your data. You retain rights over your information at all times. By using btv169, you acknowledge and agree to the practices described in this Privacy Policy.
1. Introduction
This Privacy Policy describes how btv169 ("we", "us", or "the Platform"), accessible at https://btv169.cam, collects, processes, stores, and protects the personal data of individuals ("you", "Member", "User") who register for or access our online betting and gaming services.
btv169 serves the Indonesian market and is committed to handling all personal data responsibly, transparently, and in compliance with internationally recognized data protection principles. This Policy should be read alongside our Terms & Conditions, which govern the overall use of the platform.
If you do not agree with the practices described in this Policy, you should not create an account or use the btv169 platform. Continued use of the platform following any notification of changes to this Policy constitutes your acceptance of the revised terms.
2. Data Controller
For the purposes of applicable data protection law, btv169 acts as the data controller in respect of all personal data collected from Members and visitors to the platform. As data controller, btv169 determines the purposes and means of processing your personal data.
All inquiries regarding data protection, including requests to exercise your data subject rights, should be directed to our support team via the contact details provided in Section 15 of this Policy. btv169 is committed to responding to all data-related inquiries within 30 calendar days of receipt.
3. Data We Collect
btv169 collects the following categories of personal data, depending on your interaction with the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government ID number | Account registration, KYC verification, age compliance |
| Contact Data | Email address, phone number, city/province of residence | Account communication, support, notifications |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri), e-wallet IDs (OVO, DANA, GoPay, ShopeePay), transaction history | Processing deposits and withdrawals, fraud prevention |
| KYC Documents | KTP copy, passport scan, utility bill, selfie with ID | Identity verification, compliance, anti-money laundering |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud detection, platform optimization |
| Usage Data | Pages visited, games played, betting history, session duration, click patterns | Platform improvement, personalization, responsible gaming monitoring |
| Communications Data | Live chat transcripts, support email history, survey responses | Customer service, dispute resolution, quality assurance |
Sensitive Data: btv169 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where explicitly required for responsible gaming assessments conducted with your knowledge and consent.
4. How We Collect Your Data
4.1 Directly From You
The majority of data btv169 holds is provided directly by you during the following interactions:
- Completing the account registration form;
- Submitting KYC documentation in response to a verification request;
- Making deposits or requesting withdrawals via bank transfer or e-wallet;
- Contacting customer support via live chat or email;
- Completing any survey, feedback form, or promotion entry.
4.2 Automatically
Certain technical data is collected automatically when you interact with the btv169 platform, including through the use of cookies, server logs, and similar technologies. This includes your IP address, device identifiers, browser characteristics, and session activity. Please refer to Section 8 for full details on our cookie practices.
4.3 From Third Parties
btv169 may receive data about you from third-party sources in limited circumstances, including:
- Payment processors and e-wallet providers confirming transaction status;
- Identity verification services used to authenticate KYC documents;
- Fraud detection and anti-money laundering screening services;
- Game providers (such as Pragmatic Play and Evolution Gaming) reporting game session outcomes for account reconciliation.
5. Legal Basis for Processing
btv169 processes your personal data on the following legal grounds:
- Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions, including operating your account, processing transactions, and providing gaming services;
- Legal Obligation: Processing required to comply with applicable law, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and licensing obligations;
- Legitimate Interests: Processing necessary for btv169's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your privacy rights;
- Consent: Where you have given explicit, freely given, specific, and informed consent for a specific processing activity — such as receiving promotional communications. You may withdraw consent at any time by contacting support.
6. How We Use Your Data
btv169 uses the personal data we collect for the following purposes:
- Account Management: Creating, maintaining, and securing your member account, processing login sessions, and managing account settings;
- Transaction Processing: Facilitating deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and other supported payment channels;
- Identity Verification: Conducting KYC checks to confirm your identity, age, and payment method ownership in compliance with our licensing obligations;
- Fraud and Security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, and other illegal conduct;
- Customer Support: Responding to inquiries, resolving disputes, and maintaining records of support interactions for quality assurance;
- Platform Improvement: Analyzing usage patterns, game performance, and Member behavior (in aggregate and anonymized form where possible) to improve platform features and user experience;
- Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behaviors and applying appropriate responsible gaming interventions in accordance with our Responsible Gaming policy;
- Marketing Communications: Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time;
- Legal and Regulatory Compliance: Meeting our obligations under applicable law and the requirements of our international gaming license.
No Automated Decision-Making: btv169 does not make solely automated decisions that produce significant legal effects on Members without human oversight. Where automated tools are used (e.g., fraud scoring), a human review is conducted before any material action is taken on your account.
7. Data Sharing & Disclosure
7.1 Service Providers
btv169 engages carefully selected third-party service providers who process personal data on our behalf under strict data processing agreements. These include:
- Payment processors and e-wallet operators (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) for transaction execution;
- Identity verification and KYC service providers;
- Fraud detection and AML screening platforms;
- Cloud hosting and infrastructure providers operating secured server environments;
- Game content providers (Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Spribe) for game session reconciliation;
- Customer support software providers for live chat and ticketing systems.
All service providers are contractually prohibited from using your data for any purpose other than providing the specified service to btv169.
7.2 Legal and Regulatory Disclosure
btv169 may disclose your personal data to competent authorities, regulators, law enforcement agencies, or courts where required to do so by law, court order, or the lawful demands of our licensing authority. We will notify you of any such disclosure where legally permitted to do so.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of btv169's business assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.
7.4 No Sale of Data
btv169 does not sell, rent, or otherwise commercially exploit your personal data to third parties. Any sharing of data is strictly limited to the purposes described in this Policy.
8. Cookies & Tracking Technologies
8.1 What Are Cookies
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device, remember your preferences, and maintain your session across page loads. btv169 uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform.
8.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for core platform functionality: maintaining your login session, securing account access, processing transactions | Session / up to 24 hours |
| Functional | Remembering your language preferences, display settings, and recently played games | Up to 30 days |
| Analytics | Understanding aggregate user behavior, page performance, and feature usage to improve the platform. Data is anonymized wherever possible. | Up to 12 months |
| Security | Detecting unusual login patterns, identifying suspicious activity, and supporting fraud prevention measures | Session / up to 7 days |
8.3 Managing Cookies
You may control cookies through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that disabling essential cookies may impair the functionality of the btv169 platform, including your ability to log in and place bets. btv169 does not deploy third-party advertising cookies or tracking pixels for external ad networks.
9. Data Retention
btv169 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
- Active Account Data: Retained for the full duration of your membership plus a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements;
- Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
- KYC Documents: Retained for a minimum of 5 years following account closure or the last transaction, whichever is later;
- Support Communications: Retained for up to 3 years from the date of each interaction;
- Technical and Usage Data: Typically retained for 12 months in identifiable form; may be retained longer in anonymized aggregate form for analytics purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized.
10. Security Measures
btv169 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, disclosure, or destruction. These include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
- Encrypted storage for sensitive data at rest, including KYC documents and financial records;
- Role-based access controls ensuring that only authorized personnel with a legitimate business need can access Member data;
- Regular penetration testing and security audits conducted by independent third-party security professionals;
- Automated intrusion detection systems monitoring for unusual access patterns and potential breaches in real time;
- Two-factor authentication available to Members for additional account security;
- Staff training on data protection obligations and information security best practices.
Data Breach Notification: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, btv169 will notify affected Members without undue delay and will take all reasonable steps to mitigate the impact of the breach.
11. Your Data Rights
As a Member of btv169, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Section 15. We will respond within 30 calendar days of receiving a verified request.
Right of Access
Request a copy of all personal data btv169 holds about you, along with information on how it is used.
Right to Rectification
Request correction of inaccurate or incomplete personal data held about you.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
Right to Restriction
Request that we limit processing of your data while a dispute or correction request is pending.
Right to Portability
Receive a structured, machine-readable copy of data you provided to us, where technically feasible.
Please note that certain rights are subject to limitations where processing is required to fulfill legal obligations or to defend against legal claims. btv169 will clearly communicate any such limitations when responding to your request.
12. Minors
btv169 strictly prohibits access to its platform by individuals under the age of 21 years. We do not knowingly collect personal data from minors. If we become aware that personal data has been submitted by a person under 21, we will immediately close the associated account and securely delete all data relating to that individual.
If you are a parent or guardian and believe that a minor has registered on the btv169 platform, please contact us immediately at the details provided in Section 15. We take underage gambling extremely seriously and will act on any such report without delay. For further information on our age-restriction policies, please visit our Responsible Gaming page.
13. International Data Transfers
btv169 primarily processes and stores Member data on servers located within secure data center facilities. In the course of providing our services, certain data may be accessed by or transferred to service providers operating in jurisdictions outside Indonesia. Such transfers occur only where:
- The recipient country provides an adequate level of data protection as recognized by applicable standards;
- Appropriate safeguards are in place, such as binding contractual clauses or equivalent data transfer mechanisms; or
- The transfer is necessary for the performance of a contract with you (e.g., processing a payment via an international e-wallet gateway).
btv169 does not transfer personal data to jurisdictions that do not provide appropriate protections without first implementing suitable safeguards. Members resident in Indonesia should be aware that data protection standards in other jurisdictions may differ from those applicable locally.
14. Changes to This Privacy Policy
btv169 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered Members via email and/or a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. The current version will always be accessible at https://btv169.cam/privacy-policy. Continued use of the platform following notification of changes constitutes your acceptance of the revised Policy.
15. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the btv169 data protection team through any of the following channels:
- Live Chat: Available 24/7 directly through the btv169 platform
- Email: [email protected]
- Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7)
When submitting a data subject rights request by email, please include your registered username and a description of your request. We may need to verify your identity before processing your request to protect against unauthorized access to your data.
For further information about your rights and responsibilities as a btv169 member, please also review our Terms & Conditions, Responsible Gaming guidelines, and FAQ page.
Questions About Your Data?
Our support team is available around the clock to answer any privacy-related questions. You can also explore our FAQ for quick answers to the most common queries about accounts and data protection.
Visit the FAQ Terms & Conditions Responsible Gaming